Privacy Policy
Fluid Finance Privacy Policy
Last Updated: 24.07.2025
At Fluid Finance (“we,” “us,” “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website, platform, and any associated applications (collectively, the “Services”).
By accessing or using Fluid Finance, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Identification Information
Name
Email address
Postal address
Phone number
Date of birth
Nationality and identification documents (for compliance purposes)
b. Financial Information
Bank account details
Payment information
Investment amounts
Transaction history
c. Technical Data
IP address
Browser type and version
Time zone setting
Device information and identifiers
Log data related to your use of the Services
d. Usage Data
Pages visited
Time spent on pages
Interaction with features and content
Cookies and tracking technologies
2. How We Use Your Information
We use your personal data for the following purposes:
To verify your identity and comply with legal and regulatory requirements (e.g., KYC, AML).
To facilitate and manage your investments through the Fluid Finance platform.
To communicate with you about your account, transactions, and Service updates.
To provide customer support and respond to inquiries.
To improve, maintain, and customize our Services.
To send you marketing communications, where permitted by law (you can opt out).
To detect, prevent, and respond to fraud, security issues, or other illegal activities.
To comply with applicable laws and enforce our terms and conditions.
3. Legal Basis for Processing
Where applicable under data protection laws (e.g., GDPR), we rely on one or more of the following legal bases to process your personal data:
Your consent
Performance of a contract with you
Compliance with legal obligations
Legitimate interests pursued by Fluid Finance or a third party (e.g., security, fraud prevention)
4. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
Service Providers: Trusted third-party companies who provide services such as payment processing, data hosting, identity verification, and compliance.
Regulatory Authorities: When required by law or regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Other Users: If you participate in shared investment pools, certain limited information (e.g., your username or anonymized data) may be visible to other participants, consistent with our platform’s functionality.
All third parties are contractually required to protect your data and use it only for authorized purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no system is completely secure. You acknowledge the inherent risks of electronic communication and agree that Fluid Finance is not liable for unauthorized access beyond our reasonable control.
6. Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, your data will be securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
The right to access and obtain a copy of your data.
The right to rectify inaccurate or incomplete data.
The right to request deletion of your data (subject to legal limitations).
The right to restrict or object to certain processing activities.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at [Insert Contact Information].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. You can control cookie settings through your browser preferences, but disabling cookies may limit some features of our Services.
9. International Transfers
Your personal data may be transferred to, stored, and processed in countries outside your country of residence. Where data is transferred internationally, we ensure adequate safeguards are in place to protect your information consistent with applicable data protection laws.
10. Children’s Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without verification of parental consent, we will take steps to delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via our platform or other communication channels. Your continued use of the Services after changes constitute acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
Email: info@fluidfinance.uk
Address: 5 Yarnfield Croft, ST15 0GH